Frequently asked questions

Healthcare Professionals

WHERE CAN I REVIEW THE TERMS & CONDITIONS?

Please click Terms and Conditions to review.

WHERE CAN I REVIEW THE INCROWD PRIVACY POLICY?

Click Privacy Policy to review.

WHICH MEDICAL PROFESSIONALS ARE ELIGIBLE?

In the United States we accept 15 healthcare professions and dozens of specialty areas that we currently conduct research. Outside the US, we accept active physicians and are actively working to expand to other professions.  To see if our research opportunities are the right fit for you, check out the Join Our Crowd section at the top of this page.

I DIDN’T PASS VALIDATION, WHAT DO I DO?

All registrants are put through a multi-level validation program that makes sure we have all the necessary information to confirm your registration. Sometimes you might leave something out or we don’t have enough long-term information to confirm you. Simply reach out to us via the chat function when prompted on the screen after registration or email us. Almost all incomplete registrations are resolved within minutes of you communicating with a team member.

AS AN INCROWD MEMBER, HOW WILL MY PERSONAL INFORMATION BE USED?

Your privacy is important to us. We will only use your personal information to validate that you are a licensed healthcare professional and to provide you with compensation. Otherwise, you will be known only by your unique user ID. At no time will your name, your employer’s name, your contact information, or any other personally identifiable information be released or associated with the responses you provide.  At any time, you may request your personal details be removed and to have your participation terminated by unsubscribing or by emailing a request to support@incrowdnow.com with the words ‘Remove Me’ in the subject line from the email address with which you registered.

WHERE CAN I REACH SOMEONE IF I HAVE A QUESTION?

You can use the chat button in the bottom right of your profile or survey screen to start a conversation with a member of our support team or email support@incrowdnow.com. Most inquiries are responded to within about 5 minutes Monday-Friday 9AM to 5PM ET.

HOW WILL I RECEIVE NOTIFICATIONS FROM INCROWD?

You can update your profile at any time to specify the type of notification. If you would like to opt into email or SMS alerts, sign into your account and select Notify by Email or Notify by Mobile under the Preferences & Settings tab. Msg & data rates may apply.

HOW DO I ANSWER AN INCROWD SURVEY?

You will receive a text message and/or email alerting you that a new MicroSurvey or Interview opportunity is available. You may also log in to your account and review the ‘Waiting Surveys’ section on your home page. Click the link to start the MicroSurvey, provide your responses then submit. Your account will immediately be credited upon completion of the MicroSurvey. Interviews will take place at a time and date that is convenient for you and payment will be issued 24 hours after the interview has concluded.

IF I PROVIDE MY MEDICAL OPINION IN RESPONSE TO AN INCROWD SURVEY, IS THERE ANY POTENTIAL MALPRACTICE LIABILITY?

No. InCrowd is a research and information platform. People using any information provided by respondents assume full responsibility.

HOW DOES THE SUNSHINE ACT IMPACT MY PARTICIPATION WITH INCROWD? (US MEMBERS)

Online Surveys: Because payments to physicians for participating in pharmaceutical and medical device marketing research are typically made by research companies, in this case by

InCrowd, rather than manufacturer-sponsors, and to health care professionals whose identities are unknown to the manufacturer-sponsors, those payments are, in most cases, excluded from reporting under the Sunshine Act law: SEC. 1128G (e)(10)(A). In the rare circumstance in which your payment needs to be reported to the manufacturer-sponsors and subsequently to the Centers for Medicare and Medicaid Services, InCrowd will do so in accordance with our terms and conditions.

Qualitative Interviews: There is a slim chance that during a qualitative interview a member might accidentally give his or her name or may be recognizable by voice. Because of this remote chance, we err on the side of caution, and you will be prompted to agree to the Sunshine Act before the interview.

WHAT IS MY RESPONSIBILITY AS A CROWD MEMBER?

As a Crowd member, we ask that you provide honest and complete information as part of your profile and include thoughtful, and timely responses to the MicroSurveys and qualitative interviews that you participate in. You can participate in as many or as few surveys as you would like. If you would like to participate, please respond to surveys as soon as you receive an invitation and give thoughtful, clear responses to questions.

HOW LONG WILL IT TAKE ME TO ANSWER EACH SURVEY?

The majority of the surveys can be answered in about 5 to 10 minutes. Our Qualitative interviews can take between 15-60 minutes. Interviews are scheduled at a time that you select that is convenient for you. In every invite you will be informed of the expected time to complete the survey so that you can plan accordingly.

HOW OFTEN WILL I GET SURVEYS?

Survey invitations are dependent upon survey availability and your professional background and specialty. To ensure you are invited to surveys relevant to you, check that your account details– specifically your provider id (NPI, GMC, RPPS, etc., if applicable), medical license number, patient volume, practice setting, and years of experience–are complete and correct.

HOW DO I OPT INTO SMS?

If you would like to opt into SMS alerts, sign into your account and select Notify by Mobile under the Preferences & Settings tab. Msg & data rates may apply.

HOW WILL I BE COMPENSATED WHEN I ANSWER A SURVEY?

You will earn money every time you answer a MicroSurvey. InCrowd will pay you via PayPal or Tango every time your account balance reaches 25 or more. You may make the selection to receive an e-gift card via Tango or PayPal any time you redeem your rewards. If you select PayPal, make sure your payment email with InCrowd is reflective of your PayPal email address.

WHAT ARE THE EXPECTATIONS IF I PARTICIPATE IN AN INCROWD INTERVIEW?

You will receive emails with the dial in information as well as a calendar invite hold. You can reference all the important aspects of your call in either the email or calendar invite. Please join a few minutes before your scheduled call and make sure your audio is working and you’re in a quiet space. Introduce yourself as The Participant and respond thoughtfully while you engage with your moderator and share your expertise.

WHEN WILL I RECEIVE PAYMENT FOR MY QUALITATIVE INTERVIEW?

Payment for completed interviews will be added to your account 24 hours after you have completed the interview. For example, if you complete your interview January 1st at 12:30pm ET you will see the payment in your account 12:30pm ET on January 2nd.

HOW DO I CASH OUT MY REWARDS?

You can cash out via PayPal or Tango after being a member of our Crowd for 48 hours or more and have a balance of at least 25. Below is an explanation of both payment options:

  • Tango: Tango is a website that allows you to choose from several e-gift card options, including Amazon, iTunes and many more. You can only cash out via Tango once a day and in increments of 25. You do not need to create a Tango account. Your e-gift card code will be sent to the payment email listed under the Payments tab on your account.
  • PayPal: You must have a PayPal account and have the email associated with your PayPal account be the same one you list as your payment email address in your InCrowd profile. When using PayPal, you can cash out your entire rewards total (does not need to be an increment of 25) at once. Adding a mailing address to your PayPal account makes certain there will be no delay in receiving your rewards. You should see the payment within 24 hours.

I DIDN’T RECEIVE MY TANGO E-GIFT CARD.

Check your Spam or Junk folder. Occasionally mail servers misclassify the email with the e-gift card link as spam. If you do not see a message from Tango in your spam folder, please reach out via chat and we will resend it or forward it to new email address.

CAN YOU SEND REWARDS VIA CHECK/CHEQUE?

No, we do not offer checks as a method of redemption. Please choose the payment method that works best for you. Tango offers e-gift card selections. PayPal will send redeemed rewards directly to your PayPal account.

DO I NEED TO PAY TAXES ON MY REWARDS? (US MEMBERS)

If you redeem $600 or more of your earned rewards in a calendar year, we will send you a W9 tax form to the same email used for your log in. We are required to collect these forms by the federal government, and we may need to prevent future redemptions if we do not receive a requested form. You do not need to reach out to us to know if you are obligated to submit a form, we’ll reach out to you if you’ve met that $600 threshold. You can, however, always track earned and redeemed rewards under the ‘Payments’ tab of your account.

IS THERE A REFERRAL PROGRAM?

Yes, we have a Refer a Colleague program for our members. You may become eligible for the program once they’ve been a member for at least three months and have completed multiple surveys. Once eligible you’ll be notified via email or SMS and have access to a new tab in the portal with information about the program and a unique referral link. We are continuing to expand the program, but if you are not yet a member and would like to refer, reach out via support@incrowdnow.com or the chat feature.

I AM MISSING SOME OF MY REFERRAL BONUS.

Referred colleagues must participate in two surveys before the referral bonus will be added to your account. Two business days after the referred member has completed their second survey, the bonus will go into each of your accounts. If you are missing referral funds, it is likely that your colleague has not yet taken a second survey with us or the two days haven’t passed. Remind them to complete their profile fully!

DO YOU HAVE PARTNERSHIP OR SPONSORSHIP OPPORTUNITIES?

Yes, we have both. If you are interested in a partnership or sponsorship, please reach out to incrowdcommunity@incrowdnow.com with information regarding your group or website and the type of opportunity you’re interested in. We work with many healthcare professional groups and influencers and have partnered with both for profit and nonprofit organizations.

WHAT OTHER WAYS CAN I GET INVOLVED WITH INCROWD?

  • We send newsletters every six weeks with information on our latest research, InCrowd news as well as interesting industry topics.
  • Follow us on social media to participate in our giveaways and other programs
    • Twitter – @crowdtalk
    • Facebook – InCrowd, Inc.
    • Instagram – @incrowdnow
    • TikTok – @incrowdnow_
  • We also have a Referral Program that includes paid incentives for referring your healthcare colleagues.
  • We are always looking for guest bloggers!
  • Additionally, if you have something to promote, we’re also happy to discuss how we can incorporate that into our messaging. Reach out to incrowdcommunity@incrowdnow.com to learn more.

WHY IS MY ACCOUNT DISABLED?

There could be missing information or issues with validation, or we could have received inconsistent survey responses. Please check with a member of the team using our chat function for more information.

I HAVE DUPLICATE ACCOUNTS AND I WANT MY REWARDS CONSOLIDATED.

Please contact crowd support and let us know the email addresses of each account, specifying which account you would like to continue to use as part of our program.

MY ACCOUNT INFORMATION IS INCORRECT.

Sign into your account and select the Profile tab to edit your personal and professional information. If you need to make a change to your specialty or email address, please contact support@incrowdnow.com.

WHERE DO I FIND INCROWD’S BLOG?

Our blog can be found here. We recommend sorting by the ‘Healthcare’ or ‘Guest Writer’ topics first.

HOW CAN I CONNECT WITH INCROWD ON SOCIAL MEDIA?

Connect with us on FacebookTwitter, and Linkedin.

Customers

HOW QUICKLY CAN I EXPECT TO REACH MY SAMPLE SIZE AND COMPLETE MY SURVEY?

While approximately 50% of InCrowd surveys complete within the first two hours, each survey is different. Reaching your sample size and closing your survey will depend on how many healthcare professionals you need responses from, as well as the overall size of your target Crowd.

InCrowd’s sampling algorithm constantly randomizes and refreshes samples, sending out waves of survey invites every 30 minutes, gauging response rates, and inviting new members as needed to fill the survey.

CAN YOU RECRUIT A CROWD FROM MY CUSTOM LIST?

Yes. We can import your existing list of respondents into our platform for you to use in your surveys.

CAN I SEGMENT THE CROWD SO I CAN TARGET MY QUESTIONS TO A VERY SPECIFIC AUDIENCE?

Yes, we have several filters built into the platform (including specialty, age, practice setting, years in practice, location, to name a few) that allow you to segment or “micro-profile” your Crowd before you begin. Additionally, you have the ability to ask large groups of respondents custom screening questions and then ask the intended question only to those who responded in a particular way (for example, oncologists who have prescribed Taxol in the last 3 weeks).

HOW DO I KNOW THE CROWD ANSWERING MY QUESTIONS ARE WHO THEY SAY THEY ARE?

All healthcare respondents are prescreened and triple-verified as licensed clinicians and healthcare professionals, with dozens of new member applications rejected each month for not meeting our stringent criteria. The most progressive and industry-standard screening rigors are applied to InCrowd respondents.

WHAT TYPES OF MEDICAL PROFESSIONALS DOES INCROWD HAVE ACCESS TO?

InCrowd has access to nearly 2 million healthcare professionals worldwide, including all major physician specialists, nurses, managed care professionals, pharmacists, and patients, among others.

IS MY DATA SECURE?

Yes, all data from InCrowd research is kept private and confidential (see our Privacy and Security information). Our default platform settings allow data from your surveys to be viewed only by you. However, you can change these settings to allow data sharing with other users and people within your organization.

HOW DO I GET MY DATA REPORTING AND RESULTS?

Responses come into the platform in real time and you will see these immediately tabulated in your dashboard. You can view data visualizations on your smartphone or computer. They will be based on the type of question asked, with comments listed below the graphs. The results update automatically as new responses are received. You can export the results to Excel, PowerPoint or a PDF document.

HOW DO I CREATE A MICROSURVEY?

Creating a microsurvey is easy! Log into your dashboard, select “New Survey,” select the type of question(s) you want to ask and complete the predefined template. InCrowd is designed to auto-format your questions for easy answering and results tabulation.

WHAT TYPE OF MICROSURVEY QUESTIONS CAN I ASK?

We have many different question types to choose from, plus options for screeners. Two free screeners are always included with every subscription.
• Yes/No
• Multiple-choice (select one answer)
• Multiple-choice (select many)
• Open-Ended
• Multiple Short Answer
• Numerical Response
• Rating
• Forced Ranking
• Numerical Allocation
• Matrix (select one)
• Matrix (select many)
• Matrix Numerical Response
• Matrix Numerical Allocation

WHAT IF MY SUBSCRIPTION RUNS OUT OF ANSWERS DURING A PROJECT?

You can purchase additional answers (credits) on-demand, and exactly when you need them.

WHAT IF I DON’T USE ALL MY ANSWERS DURING MY SUBSCRIPTION PERIOD?

Answers expire one year after the original date of purchase.

HOW MUCH DOES IT COST TO USE INCROWD?

InCrowd works on a flexible subscription model that lets you keep up with your timelines and budget. You can purchase annual and quarterly subscriptions, usually priced on a per-answer basis (a credit). You also have the option to purchase answers on a one-off project basis. The most cost effective option is to purchase a subscription, as the price-per-answer drops as the number of answers purchased increases. In addition, price-per-answer is dependent upon various variables, such as specialty or complexity of Crowd, nature of condition or treatment, countries being reached, etc. We’re happy to design a subscription that meets your needs.

HOW CAN I GET ACCESS TO THE INCROWD PLATFORM AND PRESCREENED CROWDS OF HEALTHCARE PROFESSIONALS?

We offer subscription-based access defined by the number of answers you purchase, as well as access defined by the number of answers required to address your research needs.

HOW ARE CREDITS DEFINED?

The credit system is simple: 1 credit is equal to 1 answer to 1 question. For example, five questions going out to 20 oncologists = 100 credits. As noted above, the cost per credit is dependent upon many factors. Two free screening questions are always included on every survey in every subscription?