Frequently Asked Questions

Where can I review the Terms & Conditions?

Please click Terms and Conditions to review.

Where can I review the InCrowd Privacy Policy?

Click Privacy Policy to review.

How many people are in your network?

We have over 30,000 healthcare professionals in our network.

I didn’t pass validation, what do I do?

All registrants are put through a multi level validation program that makes sure we have all the necessary information to confirm your registration. Sometimes you might leave something out or we don’t have enough long term information to confirm you. Simply reach out to us via the chat function when prompted on the screen after registration or email us. Almost all incomplete registrations are resolved within minutes of you communicating with a team member.

Is there support if I need it?

Yes. Use the chat box in the bottom right of your profile or survey screen to start a conversation with a member of the team or email support@incrowdnow.com.

How long does it take to get a response via email or chat?

Most inquiries are responded to within about 5 minutes Monday-Friday 9AM to 7PM EST. On the weekends and holidays, we will get back to you within about 6 hours. The chat function is the fastest way to reach us.

If I provide my medical opinion in response to an InCrowd microsurvey, is there any potential malpractice liability?

No. InCrowd is a research and information platform. People using any information provided by respondents assume full responsibility.

Are you HIPAA compliant?

Yes. Our technology and survey tool are compliant with HIPAA privacy practices.

How does the Sunshine Act impact my participation with InCrowd?

Quantitative MicroSurveys:

Because payments to physicians for participating in pharmaceutical and medical device marketing research are typically made by research companies, in this case by us InCrowd, rather than manufacturer-sponsors, and to health care professionals whose identities are unknown to the manufacturer-sponsors, those payments are excluded from reporting under the Sunshine Act law: SEC. 1128G (e)(10)(A)

Qualitative Research:

On the other hand, there is a slim chance that during a qualitative interview a member might accidentally give his or her name or may be recognizable by voice. Because of this remote chance we err on the side of caution and if you complete a screener for a MicroQual interview, you will be prompted to agree to the Sunshine Act before the interview.

As a Crowd member, how will my personal information be used?

We will only use your personal information to validate that you are a licensed healthcare professional and to provide you with compensation. Otherwise, you will be known only by your unique user ID. At no time will your name, your employer name or your contact information be released or associated with the responses you provide.

What is my responsibility as a Crowd member?

As a Crowd member, we ask that you provide honest and complete information as part of your profile and include thoughtful, and timely responses to the microsurveys and qualitative interviews that you participate in. You can participate in as many or as few surveys as you would like. If you would like to participate, please make an effort to respond to surveys as soon as you receive an invitation and give thoughtful, clear responses to questions.

How long will it take me to answer each microsurvey?

The majority of the InCrowd microsurveys can be answered in approximately 5 minutes. Qualitative interviews can take between 15-60 minutes. You are notified of the time commitment for qualitative interviews or surveys that exceed our normal time range prior to entering the activity.

How often will I get surveys?

Survey invitations are depending on our algorithm, survey availability, as well as your professional background and specialty. To ensure you are getting all of the surveys relevant to you, check that your account details–specifically your NPI (if applicable), medical license number, patient volume, practice setting, and years of experience–are complete and correct.

How do I opt into SMS?

If you would like to opt into SMS alerts, sign in to your account and select Notify By Mobile under the “Profile” tab.

How will I be compensated when I answer a microsurvey?

You will earn money every time you answer a microsurvey. InCrowd will pay you via PayPal or Giftbit every time your balance reaches a defined $25 or more. Giftbit allows you to choose from a number of gift card options, including Amazon, iTunes, Walmart and many more. In addition, you will be compensated $1 for each survey you attempt to answer but do not meet the screening qualifications.

How do I cash out my rewards?

You can cash out via PayPal or Giftbit after being a member of our Crowd for 48 hours or more and have at least $25 in rewards earned. Below is an explanation of both payment options:

 

How soon can I cash out my rewards?

You must be a member for at least 48 hours before you can cash out any rewards.

I never recieved my Giftbit gift card.

Sometimes these surveys go to spam. If you do not see a message from Giftbit in your spam folder, please reach out via chat and we would be happy to help you. To prevent this from happening in the future, add the email address gifts@Giftbit.com to your contacts.

Can you send rewards via check?

We are not able to send you a check. Choose the payment option that works best for you: Giftbit offers numerous gift card options or PayPal will send cash directly to your account.

Do I need to pay taxes on my rewards?

If you earn over $600 in rewards in a calendar year, we will send a W9 tax form to the email associated with your account. Please fax or mail this form to our office as soon as possible. You must fax or mail this form only, email is not available. If we do not receive the appropriate tax forms, we may need to disable your account.

Is there a referral program?

We have a referral program that is available for US based physicians and dentists. Dentists and physicians become eligible for the program once they have been a member of our Crowd for at least 3 months and have taken at least 2 surveys. The program is still new and may expand to other health care professions in the future. When eligible, you will be notified via email and/or SMS when you are eligible.

How does the referral program work?

You will receive an email and/or SMS notification when the program is open to you. This email will explain the program in detail, and a “Refer a Friend” tab will appear on your account homepage. The “Refer a Friend” tab will also have all of the referral information. If you have any other questions, you can always contact Crowd support.

I am missing some of my referral bonus.

Referred colleagues must participate in two surveys before the referral bonus will be added to your account. Two business days after the referred member has completed their second survey, the bonus will go into each of your accounts. If you are missing referral funds, it is likely that your colleague has not yet taken a second survey with us or the two days haven’t passed. Remind them to complete their profile fully!

Do you have an app? / Issues with Apple app

We did have an Apple app, but it has been disabled since early 2017. If you still have the app downloaded, please remove it from your phone. You will still receive survey invites via SMS and/or email (you can update contact preferences on your profile).

How do I answer an InCrowd microsurvey?

You can choose to receive a text message or email alerting you that a new microsurvey is waiting to be answered. From the initial message: follow a link to the microsurvey, provide your responses, and hit submit. Your account will automatically be credited for answering the microsurvey.

You can update your profile at any time to specify the type of notification. If you would like to opt into email or SMS alerts, sign in to your account and select Notify By Email or Notify By Mobile under the “Profile” tab.

What other ways can I get involved with InCrowd?

 

Why is my account disabled?

There could be missing information or issues with validation, or we could have received inconsistent survey responses. Please check with a member of the team using our chat function for more information.

I have duplicate accounts and I want my rewards consolidated.

Please contact crowd support and let us know the email addresses of each account, specifying which account you would like to continue to use as part of our program.

My account information is incorrect.

Sign into your account and select the “Profile” tab to edit your personal and professional details. If you need to make a change to your specialty or specialties, please contact support@incrowdnow.com

Where do I find InCrowd’s blog?

Our blog can be found here. We recommend sorting by the “Healthcare” topic at the top and looking for anything with the “InCrowd Survey” heading.

How can I connect with InCrowd on social media?

Connect with us on Facebook, Twitter, and Linkedin.