Online, on-demand market research connecting you to the right healthcare stakeholders.
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We have over 45,000+ healthcare professionals in our network.
All registrants are put through a multi level validation program that makes sure we have all the necessary information to confirm your registration. Sometimes you might leave something out or we don’t have enough long term information to confirm you. Simply reach out to us via the chat function when prompted on the screen after registration or email us. Almost all incomplete registrations are resolved within minutes of you communicating with a team member.
Yes. Use the chat box in the bottom right of your profile or survey screen to start a conversation with a member of the team or email firstname.lastname@example.org.
Most inquiries are responded to within about 5 minutes Monday-Friday 9AM to 7PM EST. On the weekends and holidays, we will get back to you within about 6 hours. The chat function is the fastest way to reach us.
No. InCrowd is a research and information platform. People using any information provided by respondents assume full responsibility.
Yes. Our technology and survey tool are compliant with HIPAA privacy practices.
How does the Sunshine Act impact my participation with InCrowd?
Because payments to physicians for participating in pharmaceutical and medical device marketing research are typically made by research companies, in this case by us InCrowd, rather than manufacturer-sponsors, and to health care professionals whose identities are unknown to the manufacturer-sponsors, those payments are excluded from reporting under the Sunshine Act law: SEC. 1128G (e)(10)(A)
On the other hand, there is a slim chance that during a qualitative interview a member might accidentally give his or her name or may be recognizable by voice. Because of this remote chance we err on the side of caution and if you complete a screener for a MicroQual interview, you will be prompted to agree to the Sunshine Act before the interview.
We will only use your personal information to validate that you are a licensed healthcare professional and to provide you with compensation. Otherwise, you will be known only by your unique user ID. At no time will your name, your employer name or your contact information be released or associated with the responses you provide.
As a Crowd member, we ask that you provide honest and complete information as part of your profile and include thoughtful, and timely responses to the microsurveys and qualitative interviews that you participate in. You can participate in as many or as few surveys as you would like. If you would like to participate, please make an effort to respond to surveys as soon as you receive an invitation and give thoughtful, clear responses to questions.
The majority of the InCrowd microsurveys can be answered in approximately 5 minutes. Qualitative interviews can take between 15-60 minutes. You are notified of the time commitment for qualitative interviews or surveys that exceed our normal time range prior to entering the activity.
Payment for completed interviews will be added to your account 24 hours after you have completed the interview. For example, if you complete your interview January 1st at 12:30pm EDT you will see the payment in your account 12:30pm EDT on January 2nd.
You will receive emails with the dial in information as well as a calendar invite hold. You can reference all the important aspects of your call in either the email or calendar invite. Please join a few minutes before your scheduled call and make sure your audio is working and you’re in a quiet space. Respond thoughtfully while you engage with your moderator and share your expertise.
Survey invitations are depending on our algorithm, survey availability, as well as your professional background and specialty. To ensure you are getting all of the surveys relevant to you, check that your account details–specifically your NPI (if applicable), medical license number, patient volume, practice setting, and years of experience–are complete and correct.
If you would like to opt into SMS alerts, sign in to your account and select Notify By Mobile under the “Profile” tab.
You will earn money every time you answer a microsurvey. InCrowd will pay you via PayPal or Tango every time your balance reaches a defined $25 or more. Tango allows you to choose from a number of gift card options, including Amazon, iTunes, Walmart and many more.
You can cash out via PayPal or Tango after being a member of our Crowd for 48 hours or more and have at least $25 in rewards earned. Below is an explanation of both payment options:
You must be a member for at least 48 hours before you can cash out any rewards.
Sometimes these surveys go to spam. If you do not see a message from Tango in your spam folder, please reach out via chat and we would be happy to help you.
We are not able to send you a check. Choose the payment option that works best for you: Tango offers numerous gift card options or PayPal will send cash directly to your account.
If you earn over $600 in rewards in a calendar year, we will send a W9 tax form to the email associated with your account. Please fax or mail this form to our office as soon as possible. You must fax or mail this form only, email is not available. If we do not receive the appropriate tax forms, we may need to disable your account.
We have a referral program that is available for US based physicians and dentists. Dentists and physicians become eligible for the program once they have been a member of our Crowd for at least 3 months and have taken at least 2 surveys. The program is still new and may expand to other health care professions in the future. When eligible, you will be notified via email and/or SMS when you are eligible.
You will receive an email and/or SMS notification when the program is open to you. This email will explain the program in detail, and a “Refer a Friend” tab will appear on your account homepage. The “Refer a Friend” tab will also have all of the referral information. If you have any other questions, you can always contact Crowd support.
Referred colleagues must participate in two surveys before the referral bonus will be added to your account. Two business days after the referred member has completed their second survey, the bonus will go into each of your accounts. If you are missing referral funds, it is likely that your colleague has not yet taken a second survey with us or the two days haven’t passed. Remind them to complete their profile fully!
We did have an Apple app, but it has been disabled since early 2017. If you still have the app downloaded, please remove it from your phone. You will still receive survey invites via SMS and/or email (you can update contact preferences on your profile).
You can choose to receive a text message or email alerting you that a new microsurvey is waiting to be answered. From the initial message: follow a link to the microsurvey, provide your responses, and hit submit. Your account will automatically be credited for answering the microsurvey.
You can update your profile at any time to specify the type of notification. If you would like to opt into email or SMS alerts, sign in to your account and select Notify By Email or Notify By Mobile under the “Profile” tab.
There could be missing information or issues with validation, or we could have received inconsistent survey responses. Please check with a member of the team using our chat function for more information.
Please contact crowd support and let us know the email addresses of each account, specifying which account you would like to continue to use as part of our program.
Sign into your account and select the “Profile” tab to edit your personal and professional details. If you need to make a change to your specialty or specialties, please contact email@example.com
Our blog can be found here. We recommend sorting by the “Healthcare” topic at the top and looking for anything with the “InCrowd Survey” heading.
While approximately 50% of InCrowd surveys complete within the first two hours, each survey is different. Reaching your sample size and closing your survey will depend on how many healthcare professionals you need responses from, as well as the overall size of your target Crowd.
InCrowd’s sampling algorithm constantly randomizes and refreshes samples, sending out waves of survey invites every 30 minutes, gauging response rates, and inviting new members as needed to fill the survey.
Yes. We can import your existing list of respondents into our platform for you to use in your surveys.
Yes, we have several filters built into the platform (including specialty, age, practice setting, years in practice, location, to name a few) that allow you to segment or “micro-profile” your Crowd before you begin. Additionally, you have the ability to ask large groups of respondents custom screening questions and then ask the intended question only to those who responded in a particular way (for example, oncologists who have prescribed Taxol in the last 3 weeks).
All healthcare respondents are prescreened and triple-verified as licensed clinicians and healthcare professionals, with dozens of new member applications rejected each month for not meeting our stringent criteria. The most progressive and industry-standard screening rigors are applied to InCrowd respondents.
InCrowd has access to nearly 2 million healthcare professionals worldwide, including all major physician specialists, nurses, managed care professionals, pharmacists, and patients, among others.
Yes, all data from InCrowd research is kept private and confidential (see our Privacy and Security information). Our default platform settings allow data from your surveys to be viewed only by you. However, you can change these settings to allow data sharing with other users and people within your organization.
Responses come into the platform in real time and you will see these immediately tabulated in your dashboard. You can view data visualizations on your smartphone or computer. They will be based on the type of question asked, with comments listed below the graphs. The results update automatically as new responses are received. You can export the results to Excel, PowerPoint or a PDF document.
Creating a microsurvey is easy! Log into your dashboard, select “New Survey,” select the type of question(s) you want to ask and complete the predefined template. InCrowd is designed to auto-format your questions for easy answering and results tabulation.
We have many different question types to choose from, plus options for screeners. Two free screeners are always included with every subscription.
• Multiple-choice (select one answer)
• Multiple-choice (select many)
• Multiple Short Answer
• Numerical Response
• Forced Ranking
• Numerical Allocation
• Matrix (select one)
• Matrix (select many)
• Matrix Numerical Response
• Matrix Numerical Allocation
You can purchase additional answers (credits) on-demand, and exactly when you need them.
Answers expire one year after the original date of purchase.
InCrowd works on a flexible subscription model that lets you keep up with your timelines and budget. You can purchase annual and quarterly subscriptions, usually priced on a per-answer basis (a credit). You also have the option to purchase answers on a one-off project basis. The most cost effective option is to purchase a subscription, as the price-per-answer drops as the number of answers purchased increases. In addition, price-per-answer is dependent upon various variables, such as specialty or complexity of Crowd, nature of condition or treatment, countries being reached, etc. We’re happy to design a subscription that meets your needs.
We offer subscription-based access defined by the number of answers you purchase, as well as access defined by the number of answers required to address your research needs.
The credit system is simple: 1 credit is equal to 1 answer to 1 question. For example, five questions going out to 20 oncologists = 100 credits. As noted above, the cost per credit is dependent upon many factors. Two free screening questions are always included on every survey in every subscription?
We’d love to show you how physician answers are collected quickly, exceed traditional market research standards, and provide actionable insights.
Our sales team is standing by to help you customize the right program for your business.