Career Opportunities

Market Research Quality & Pharmacovigilance Compliance Analyst


We are looking for a proactive, detailed-oriented individual to join and support our growing life sciences focused real time market research business.  This is a contract position that will enable you to work closely with life science decision makers as well as internal team members in our mission to reinvent healthcare market research. 

Job Description:

The Market Research Quality & Pharmacovigilance Compliance Analyst is a contract role responsible for monitoring and delivering data quality and pharmacovigilance compliance reviews as it applies to all research initiatives. This role will be the primary, first-line quality support for both the Client Services and Compliance teams. 

  • Will work closely with the Client Services team to monitor and flag all research studies to ensure data meets quality standards
  • Will work with the Compliance team to monitor and flag any adverse events, product complaints and special situations related to our client’s products
  • Will review qualification/validation protocols and reports to enhance tools and develop the foundation for automated resources
  • Will help Compliance team administer, manage and maintain pharmacovigilance training programs for the Client Service team

The successful candidate demonstrates leadership, is proficient in communication (written and verbal), multi tasks across multiple functional areas, is timeline focused and flexible in work scheduling to meet the demands of a high volume, multi-project work environment.  The successful candidate is detail oriented, well organized and comfortable reviewing large volumes of spreadsheet based survey data, both close-ended numerics and open-ended text based answers.

Reports to:  Senior Director of Compliance and Quality Assurance

Location:  Remote and/or Watertown, MA

Primary Responsibilities:

  • Serving as QA to deliver on processes relative to Data Quality Checks
  • Serving as QA to deliver on processes relative to Compliance Data Checks
  • Responsible for daily review of survey data across high volume, multiple surveys providing QC validation and compliance checks and communicating results to Delivery and Compliance – upwards of 30-50 surveys per day
  • Driving continuous improvements of QC and compliance review process 
  • Drafting and revising SOPs and Work Instructions to scale Quality processes
  • Performing work that consistently requires independent decision making and the exercise of independent judgment and discretion


Education and Professional Experience:

  • Requires a Bachelor’s Degree 
  • 1-2 years of related quality control experience in pharma/biotech/market research, ideal, but not required
  • Experience in data management/analysis

Skills And Abilities:

  • Advanced skills in Microsoft Office Suite
  • Passion for excellence and ability to adapt
  • Strong analytical skills 
  • Excellent written and verbal communication skills as well as comprehension skills
  • Ability to multitask, prioritize and deal with ambiguity
  • Strong attention to detail including skills in record keeping and records management
  • Ability to work productively and independently as a self-starter, likely during early morning hours (Eastern Time) and on weekends.  
    • Approximately 6-10 am ET during working week
    • Approximately 3-4 hours per weekend
    • Approximately 16 hours during remainder of week during normal business hours 

Note:  1 year contract position with current term approximately June 1, 2020, to May 31, 2021, with possibility of extension, and/or employment, as deemed necessary by InCrowd, Inc. and agreed to by both parties.

**Please provide a resume and cover letter to**


InCrowd is truly a wonderful place to work, full of smart people who work hard when necessary but are also flexible about time when we’re less busy. We’re a highly motivated group that values collaboration and gets excited when new people bring their own unique perspectives to the table. When we look for people to join our team, we seek talented, ambitious problem solvers who are as excited as we are to develop some seriously cool products and services.

Above all else you’ll have the opportunity to build something truly unique in the healthcare space. But in doing so you will work with an outstanding team and contribute to the warm culture of a rapidly growing company with plenty of perks. Enjoy summer Fridays (early release from Memorial Day to Labor Day), way more snacks than it’s possible to eat (some of them even healthy!), weekly (and then some) team lunches, beer and coffee on tap. This is a place where people are truly friends inside and outside of the office. Speaking of outside the office, we pride ourselves on giving our team members the flexibility to work from home on days when they might need to.

We’re located in the cool RiverWorks building (a converted Mill) in Watertown which sports its own café with many other great food options within striking distance in Watertown and neighboring Newton and Waltham. Concrete floors and high open wood raftered ceilings provide the perfect backdrop for creativity and building great new products. There are plenty of nooks for you to cozy up for quiet thinking time and also plenty of open collaboration space. And of course that space is also perfect for cutting loose during our regular company happy hours and game nights. We have billiards in house and a beautiful courtyard that is perfectly conducive to outdoor working sessions and summertime games of cornhole. You’ll also get to enjoy access to a free gym in the building, and in the summer many of our team members take to the path along the Charles, which is right out our back door, for bike rides, runs, and walks.